Thank you for shopping with us. We are committed to providing high-quality skincare products and ensuring customer satisfaction.

1. Return Eligibility

You may request a return under the following conditions:

• The product is damaged or defective upon delivery

• You received the wrong item

• The product is unused, unopened, and in its original packaging

2. Return Timeframe

• Return requests must be made within 3 days of receiving the product

3. Non-Returnable Items

The following items are not eligible for return:

• Used or opened skincare products

• Products damaged due to customer misuse

• Items purchased on discount or special offers (if stated)

4. Return Process

To initiate a return:

• Contact us via phone or email

• Provide your Order ID and describe the issue

• Submit clear images of the product (if applicable)

5. Refund Policy

• Refunds will be processed after we receive and inspect the returned product

• Refund method: Mobile banking or bank transfer

• Refund processing time: 5–7 working days

6. Delivery Charges

• If the return is due to our error (wrong/damaged product), we will cover the delivery cost

• If the return is due to customer preference (change of mind), the customer must bear the delivery charges

7. Contact Information

For any return or refund inquiries, please contact us:
Email: support@rozybd.shop
Phone: +8801317758042